Try the following steps:
- Check if your system is fully set up. If your system was recently installed, it may not be fully configured yet. Contact your installer to confirm it's ready for use, or visit Enphase Support for help.
- Check your connectivity. Make sure your system is connected to your Enphase account and your home wifi. Having trouble? Visit Enphase Support for help.
- Confirm your service address. Programs are restricted by state and/or ZIP code — verify that the address in your Enphase profile is correct.
- Try the web portal. Access the Enphase Enlighten portal through a browser to see if the enrollment option appears there.
Still having issues? Take a screenshot of where you're getting stuck, and send it over to our support team at wgem-support@weavegrid.com, and we'll assist!